Refunds and cancellation

What you are buying

Mock Grade AI sells access to a digital service: passes that unlock Guided Interviews for a period, a monthly subscription, and Mock Interview credits. Nothing is shipped and nothing is downloaded — access begins immediately after payment.

Your 14-day right to cancel, and how it ends

As a consumer buying online you normally have 14 days to change your mind about a digital service. That right ends once you have asked us to start providing the service and we have started.

At checkout you are asked to confirm two things before you pay: that you want access to begin immediately, and that you understand you will lose your right to cancel once it does. If you confirm and we then provide access, the 14-day right no longer applies. If you would rather keep it, do not confirm — but we cannot give you access until you do.

When we do not give refunds

Outside the statutory rights described below, purchases are final. In particular we do not refund:

• —a change of mind after access has started
• —credits or interviews you did not get round to using, including at the end of a pass or a billing period
• —a plan or pass bought by mistake, or bought when a different one would have suited you better
• —time lost to a problem at your end — no microphone, no camera permission, an unreliable connection, or a browser that is not supported
• —an interview you were unhappy with, or a score that was lower than you hoped

Credits and passes have no cash value, cannot be transferred between accounts, and are not exchangeable for anything other than the service they unlock.

Cancelling a subscription

You can cancel the monthly subscription at any time from the billing page. Cancelling stops the next payment; it does not refund the period you are in. You keep everything the plan gives you until the end of that period, and the monthly Mock Interview credits it included expire with it.

If something goes wrong on our side

You have rights under the Consumer Rights Act 2015 that nothing on this page takes away. If the service is not provided with reasonable care and skill, or is not as described, you are entitled to have it put right, and to a price reduction if putting it right is impossible or we fail to do it in a reasonable time.

Putting it right is what we do first, and it is usually immediate: if a Mock Interview credit is spent on a session that failed, or a report could not be built from an interview you completed, tell us and we will restore the credit or rebuild the report. We would rather give you the interview you paid for than the money back for one you did not get.

If we cannot put it right, we will refund the part of what you paid that relates to what you did not receive.

If we change or withdraw the service

If we stop providing a plan you have already paid for, or change it so substantially that it is no longer what you bought, we will refund the unused part of that period. This does not apply to ordinary changes — new features, changed question sets, or adjustments that do not reduce what your plan gives you.

How to raise something

Email hello@mockgradeai.com from the address on your account, with the date of the purchase and what went wrong. We aim to reply within five working days.

This policy forms part of our Terms. Nothing in it affects your statutory rights, and if any part of it conflicts with those rights, your rights win.